Run your IT queue like a command center , not a to‑do list.
A self-hosted management layer over Jira Service Management. It reads your real queue, tells you what needs you now , and writes your decisions back to Jira — plus two‑way 1:1s, Slack automation, and an AI assistant.
RUNS IN demo mode with zero credentials · REQUIRES Jira SM + Okta to go live
Needs you now
ITHELP‑1421 unassigned
VPN outage — EMEA sales floor
SLA breached −02:14:07
ITHELP‑1408 a.morgan
Laptop won't boot after update
Due soon 00:47:12
ITHELP‑1399 unassigned
New-hire access request ×3
Unassigned 04:10:55
ITHELP‑1361 r.bennett
Printer offline — 4th floor
Stale 6d idle
SLA attainment
96.4%
▲ 1.8 pts wow
Backlog net‑flow
−12
resolving faster than opening
Hygiene score
A−
3 tickets missing owners
Executive KPI view — illustrative sample metrics.
The modules
Everything a lead needs to run the room — in one surface.
Managers get triage, planning, and oversight. Members get a focused view of their own plate. Every read and write is role-scoped.
The “Needs you now” list orders the whole queue by what actually hurts: SLA breached → overdue → due-soon → unassigned → stale.
Kanban that writes back
Columns are your real Jira workflow statuses. Drag a card and it transitions the ticket in Jira — illegal moves are refused with a clear reason.
A private thread per member: shared notes, replies, action items with linked tickets, and a weekly wrap-up that carries items forward.
Escalating SLA alerts, digests, and 1:1 nudges — outbound DMs only. Work-week aware, quiet-hours aware, de-duplicated, with a master switch.
Natural-language Q&A over your queue with clickable ticket keys. Swap OpenAI / Gemini / Bedrock / Anthropic. Rate-limited, with a kill switch.
SLA attainment, MTTR, backlog net-flow, a team-health scoreboard, a reports hub, and CSV exports — the numbers a manager actually reports on.
What's in the box
A finished product, not a starter skeleton.
Clone it and it runs in demo mode immediately. Wire in your own credentials and ship it to production with the included scripts.
Application
✓ Full source — Next.js 16 · React 19 · TypeScript strict · Tailwind v4✓ Auth.js v5 + Okta SSO , manager/member roles, every route gated✓ Jira OAuth 2.0 read + write-back, encrypted token at rest✓ Redis data layer, Slack engine, pluggable AI layer✓ Demo mode — a built-in sample dataset, zero credentials to run
Ship & operate
✓ EC2 provisioning + guarded deploy script (type-check → build → deploy → smoke test)✓ systemd units + timers (notifications, nightly backups), nginx + TLS✓ GitHub Actions CI — type-check + lint + build on every push✓ Docs — README, REBUILD, RUNBOOK, DATA_GOVERNANCE✓ RED_TEAM.md security review + operator checklist, and PROMPT.md — a one-prompt AI rebuild guide
Next.js 16React 19TypeScript Tailwind v4Auth.js v5 · OktaRedis Jira REST v3 · OAuth 2.0Slack APIsystemd · nginx · EC2
Licensing
Buy it once. Build on it forever.
A commercial license: use, modify, and deploy it in your own products — including your own paid SaaS. You just can't resell the source as a competing template.
Single
$149
One developer or one small team, unlimited of your own projects.
✓ Full source + all docs✓ Deploy to production✓ Free updates for 1 year
Choose Single
Organization
$399
Your whole org — internal tooling and client work alike.
✓ Everything in Single✓ Org-wide seats✓ Use in client deliverables✓ Priority issue responses
Choose Organization
Full handoff
from $4k
The whole project delivered and set up for one buyer.
✓ Guided deployment✓ Okta / Jira / Slack wiring✓ Handover session
Talk to me
// Example pricing — edit these numbers to whatever you decide before you share this page.
Two ways in
Take the source — or rebuild it from one prompt.
Buy the repo and start today, or paste the included build prompt into an AI agent and generate the whole system yourself. Your call.